We are committed to ensuring that your purchases from The Helpful Hearts reach you in a timely and secure manner. Below are the details of our shipping policy:

Packaging

All products are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly materials whenever possible to minimize our environmental impact. Each item is securely wrapped and cushioned to prevent damage during transit.

Shipping Costs

Shipping costs vary based on the destination and the weight of the package. The following is a general guide to our shipping rates:

• Domestic Shipping (within Australia):

  • Standard Shipping: $5.00 AUD for orders under $50.00 AUD.

  • Free Standard Shipping for orders over $50.00 AUD.

  • Express Shipping: $10.00 AUD flat rate.

• International Shipping:

  • Standard Shipping: $15.00 AUD for orders under $100.00 AUD.

  • Free Standard Shipping for orders over $100.00 AUD.

  • Express Shipping: $25.00 AUD flat rate.

Delivery Times

• Domestic Shipping:

  • Standard Shipping: 3-7 business days.

  • Express Shipping: 1-3 business days.

• International Shipping:

  • Standard Shipping: 7-14 business days.

  • Express Shipping: 3-7 business days.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment online.

Thank you for supporting The Helpful Hearts. Your purchase helps us continue our mission to make a positive impact in our community.

If you have any questions or need further assistance, please don't hesitate to contact us at Services@thehelpfulhearts.org

We want you to be completely satisfied with your purchase from The Helpful Hearts. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure your satisfaction.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.

• Products must be in their original condition, unused, and with all original packaging and tags attached.

• Proof of purchase is required for all returns.

Non-Returnable Items

• Customized or personalized items.

• Items marked as final sale or clearance.

Return Process

Contact Us: Reach out to our customer service team at Services@thehelpfulhearts.org to initiate the return process. Please provide your order number and the reason for the return.

Prepare Your Package: Securely package the item(s) you wish to return, including all original packaging and tags.

Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received.

Inspection and Refund: Once we receive your return, we will inspect the item(s) and process your refund within 7-10 business days. Refunds will be issued to the original payment method.

Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Services@thehelpfulhearts.org.

 We will arrange for a replacement or refund at no additional cost to you.

Thank you for supporting The Helpful Hearts. Your satisfaction is important to us, and we are here to assist you with any questions or concerns.

If you need further assistance, please don't hesitate to reach out to our customer service team.